Experts in Cyber

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Specialist adjusters and forensic accountants

We are regularly appointed by insurers to assist with cyber claims arising both in the UK and internationally from our offices in London and Dubai.

We are well equipped and resourced to deal with claims advanced by both SMEs and large blue chip entities.

We provide the following services to our insurer clients either on a stand-alone basis or alongside other technical experts as part of a dedicated response team:

Cyber Business Interruption

Our chartered accountants routinely deal with loss of income calculations that arise from cyber-attacks or system outages. We can either analyse the calculations provided by the insured or prepare the calculation ourselves based on the insured’s financial data – and we always provide an impartial view. When reporting, we ensure that our product is the appropriate length and clearly explains the calculations as well as the assumptions behind them.

Cybercrime

We investigate and report on thefts resulting from cybercrime. Causes typically involve hacking, email compromise or social engineering. We also proactively assist insureds and insurers in liaising with banks to pursue recovery of the stolen monies.

Remediation Costs

We objectively review the costs incurred by the insured in getting their systems back online and mitigating their loss. This can include reviewing the reasonableness of any IT costs the insured have incurred or verifying any staff overtime paid to get the business back up and running. We also comment on whether any remediation costs fall within the scope of the cover.

Policy Liability

Where appropriate we are able to provide comment on policy response. Alternatively, where coverage lawyers have been appointed, we are happy to solely focus on confirming the circumstances and quantum, so the lawyers have all the facts they need. We work regularly alongside all the major law firms typically used by insurers. We are well versed in liaising with them to ensure the enquiry is focused and there is no unnecessary duplication of effort.

Cyber Liability

Our solicitors provide the expertise to deal with third party claims arising from cyber events and technology errors and omissions. This experience has been gained from dealing with large cyber and technology liability cases as well as third party claims for professional risks including IT and media professionals.

Insurers regularly instruct ASL because we have a unique and unrivalled offering of being both forensic accountants and loss adjusters.

Our clients know that we have the technical accounting ability to quantify the losses whilst also having the experience and soft skills necessary to deal with the insureds and report in a user friendly and concise format. Importantly, we are cost conscious and always ensure that our work is commensurate with the value of the claim.

Another key benefit for our clients is that we are conflict free. We are not involved in incident response and are therefore able to provide an objective and impartial review of business interruption losses and remediation costs.

Example cases

  • The review of significant and complex business interruption losses, and associated remediation costs, of a UK based finance provider following a ransomware attack
  • Social engineering frauds of all types notified under cyber, commercial crime, financial institutions and professional indemnity policies
  • Loss of revenue affecting a firm of loss adjusters following a ransomware attack
  • Verification of employee overtime costs incurred by a US based construction firm in order to restore their systems and thereby avoid paying a substantial ransom demand
  • Business interruption losses sustained by a London literary agent in the initial stages of the COVID-19 lockdown when a ransomware attack prevented them from accessing their systems
  • Substantial business interruption losses, and the associated costs, following a Ryuk ransomware attack affecting the systems of a large motor retailer
  • Notifications involving losses of bitcoin
  • Assessing substantial remediation costs incurred following a ransomware attack affecting a government organisation which manages the public transport network in a major European capital city
  • Business interruption losses and costs following a system failure affecting the distribution and retail operations across North America of an Italian fashion house
  • Third party claim arising from unauthorised access to restricted cardholder data held by a hotel group following the illicit installation of malicious software
  • Business interruption losses affecting a manufacturer following a system outage resulting in data on orders that had been dispatched but not invoiced being lost
  • Assessing the relevance of a denial of service attack on the inability of a media company to fulfil a contract in Eastern Europe and the associated business interruption losses
  • Third party claim arising from a high volume of fraudulent transactions (BIN attacks) erroneously approved by payment processing software provided and operated by the insured software supplier

Our team

Meet the Cyber experts

Robert Lloyd

Director

Robert Lloyd is recognised across the financial lines market for his problem solving and for delivering exactly what ASL’s client insurers want.

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Chris Alderton

Director

Chris Alderton specialises in financial sector losses including political risk and credit claims as well as a broad range of management liability, professional indemnity and financial institutions work.

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Erika Hinojosa

Director

Insurers choose Erika Hinojosa to resolve some of the most complex and high value claims sustained by leading banks and corporations in Spain and across the Americas.

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Andrew Hutchinson

Director

Andrew Hutchinson is head of ASL’s financial institutions class of business.

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Stephen Ixer

Director

Stephen Ixer handles financial sector crime and liability assignments across Latin America and the Caribbean.

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David Ledger

Director

David Ledger works for insurers around the world, resolving claims under financial institutions and crime policies. He is both a chartered accountant and chartered loss adjuster.

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Edward Maddison

Director

Edward Maddison is ASL’s senior commercial director. Insurers have long benefited from his unrivalled experience and expertise on some of the largest and most complex notifications in the financial lines market.

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Helen Meredith

Managing Director

Helen is ASL’s Managing Director. She leads ASL’s political risk and credit practice and also deals with claims affecting financial institutions worldwide.

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James Vincent

Director - Dubai Office

James Vincent is the resident director in charge of ASL’s office in Dubai and is responsible for the firm’s business throughout the region.

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Ruth Willmington

Director

Ruth Willmington leads ASL’s crime offering, having market leading experience of investigating, analysing and reporting on complex crime.

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Kunal Benodekar

Associate Director - Dubai Office

Kunal Benodekar specialises in financial institutions, crime and cyber claims throughout the Middle East, India, Africa and Asia Pacific. He is based in ASL’s Dubai office.

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Claudia Houlihan

Associate Director

Claudia Houlihan deals with first party losses and third party exposures sustained by financial institutions in every continent. She is bilingual in English and Portuguese.

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Sandy Kapoor

Associate Director - Dubai Office

Sandy has extensive experience handling financial institutions, crime, cyber and professional indemnity claims throughout Eastern Europe, the Middle East and Asia Pacific.

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Joanne Nelson

Associate Director

Jo Nelson is a chartered accountant who works across a wide range of financial crime, professional indemnity, cyber and forensic accounting assignments.

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Hetle Soni

Associate Director

Hetle Soni is a true specialist in financial crime losses, management liability and professional indemnity claims. She deals with matters in the UK, offshore and internationally.

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Sol Argerich

Senior Adjuster

Sol Argerich is part of ASL’s team focusing on the full range of financial lines claims throughout Central and South America.

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Jessica Bain

Senior Adjuster

Jessica Bain specialises in financial institutions, crime, cyber and trade credit claims across the Middle East, Africa and Asia Pacific.

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Joana Ball

Senior Adjuster

Joana Ball is part of ASL’s multi-disciplinary loss adjusting team. She deals with financial institutions, crime, cyber and credit insurance losses throughout Europe and Latin America.

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Alison Horne

Senior Adjuster - Dubai Office

Alison Horne is part of the multi-disciplinary loss adjusting team at ASL’s office in Dubai. She deals with financial institutions, crime, cyber and professional indemnity claims internationally, with a focus on the Middle East.

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Marcus Newman

Senior Adjuster

Marcus Newman specialises in cyber, financial institutions and crime claims, in the UK and internationally.

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Daniel Teruel

Senior Adjuster

Daniel Teruel investigates and reports on a wide range of financial lines claims, specialising in those emanating from Spain and Latin America.

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Daniel West

Senior Adjuster

Dan West’s specialisms are business interruption, crime, cyber, financial institutions, and political risk and credit.

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Jolanta Wichtowski

Senior Adjuster

Jola is a member of ASL’s multi-disciplinary loss adjusting team dealing with crime and other financial sector losses.

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