About us

Helping insurers deliver a first class claims service

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Experts in financial risks

We frequently state that the key to our success is our people.  And that’s simply because it’s true.  It’s their dedication and professionalism that sets us apart and it’s why our clients return to us again and again.

It’s no surprise then that our approach is based around our people and their ability to deliver a truly personal service.  With backgrounds in insurance, accountancy, law and other relevant professional disciplines, they work hard to understand the needs of insurers and policyholders. Our innovative multi-disciplinary approach is highly cost effective and allows us to deliver results that provide tangible benefits for insurers and insureds.

We work closely with all of our clients.  This enables us to understand their requirements better and ensure that they are always aware of how each case is progressing. On top of that, they know we always have the right people for the job.

A brief

History

When we began operating in 1988 our initial focus was on white collar crime. But this soon broadened to include a full range of financial sector and crime risks, along with professional indemnity and specialist liability classes.

By attracting talented individuals and growing at a steady pace we have forged a reputation for consistent high quality service. Today our specialist skills cover financial, legal and other relevant professional disciplines.

Our

Culture

Business Interruption

Integrity

Integrity runs through us – we are open, honest and fair in our dealings with staff, clients, suppliers and business partners alike.

Crime

Success

Our success is built on our ability to harness the dedication and talents of our people. We believe that people work best when they are treated in the right way.

Cyber

Approach

The success of this approach can be judged not just by our strong performance, but also by our low staff turnover over many years.

The guiding principles of our culture are:

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We encourage our staff to challenge us constructively and to think creatively about our business

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We have clear criteria for promotion and provide regular feedback on performance

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We expect all our staff to be a point of contact for clients and to actively participate in business development

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We have a flat management structure and delegate to the appropriate level

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We aim for the highest standards of professionalism and back this up with internal and external training

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We understand and encourage a healthy work–life balance

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We think long term